How Neptune Builds Trust, Retrofits & Dream Homes in Los Angeles
In this episode of The Contractor Grow Show, Mark Lamberth sits down with Boaz Hillel of Neptune Construction & Remodeling in North Hollywood, CA. Celebrating 18 years in business, Boaz shares how Neptune evolved from full-service remodeling into one of Los Angeles’ go-to FEMA-certified soft-story retrofit specialists—while still helping clients design and build their dream homes.
Boaz dives into how he leads with values, trust, and transparency: from detailed 3D pre-design that reduces change orders, to a printed “trust packet” of licenses, insurance, certifications, and live client references. If you’re a remodeler or GC who wants better projects, better clients, and a better reputation, this is a masterclass in how to do it.
Key takeaways:
- How Neptune grew over 18 years into a 5-star rated remodel + retrofit company
- Why ~60% of their work is now Los Angeles soft-story seismic retrofits
- How 3D design tools help clients decide everything before work starts
- The “trust packet” Boaz brings to every estimate (licenses, insurance, real client phone numbers)
- Ways to protect and respect tenants during major building work (parking, access, trenches)
- Why Neptune limits active projects so Boaz can visit sites daily and maintain quality
- How long-term relationships with subs and inspectors support consistent results
- A values-first mindset: building a reputation that outlasts any single project